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Gift Returns

 

The person having received the gift may exchange the item(s) for another of the same value or more providing they pay the difference along with additional shipping costs. Alternatively, we will arrange a Stanley Lewis Gift Card to be forwarded for the full value of the return, minus the original shipping cost. The Stanley Lewis Gift Card is valid for 12 months and is presented in the distinctive handmade Stanley Lewis orange box. An additional shipping costs apply.

If requesting a refund, please note we can only credit the original credit card used to make the purchase. 

All exchanges will be processed with PROOF OF PURCHASE only and must be returned within the 14 day return period. Please enclose a copy of your Your Order Number to ensure prompt processing. This number is written on your Gift Message card.

If you have misplaced your Gift Message, simply include a note with your return that includes Your Order Number. This information is available from the purchaser of your gift. They will have these details online from their original order. Also include your full name, shipping address and email details.

Any Stanley Lewis item(s) purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of that retailer

It is the responsibility of the sender that the returned items are returned to us as a complete pack. However, if you are exchanging for a different design or color, return only the items inside the Stanley Lewis box. This will greatly reduce your shipping costs. On receipt of your return, accompanied with the completed Request for Return form, we will send you the replacement items, minus the Stanley Lewis box.

If your return is part of a promotion which includes a gift, it is necessary to return all items including the gift, for a return to be processed. If you have forgotten to return the complete pack, we will hold the items returned for a period of 21 days only before charging the purchaser the value of the gift via the original payment method.